Privacy policy
Privacy Policy for The Grounds Keeper
Last Updated: May 29, 2025
This Privacy Policy describes how The Grounds Keeper ("we," "us," or "our") handles your information when you use our services. Your privacy is important to us, and we are committed to protecting your personal information.
1. Information We Collect
We may collect the following types of information:
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Personal Identification Information: This includes your name, email address, and phone number when you contact us or request our services.
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Service Address Information: We collect the home address or property address where services are to be provided.
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Payment Information: When you make a payment for our services, we collect payment-related information. All payment processing is handled through secure third-party payment processors. We do not store your full credit card numbers or other sensitive payment details on our servers.
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Communications: We may keep a record of any communications you have with us, including emails, phone calls, or messages through our website or other platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide, maintain, and improve our lawn care services.
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To communicate with you regarding your service requests, appointments, and any updates.
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To process payments for services rendered.
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To respond to your inquiries and provide customer support.
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To comply with legal obligations.
3. Information Sharing and Disclosure
We do not share, sell, rent, or trade your personal information, contact information, or home address with third parties for their marketing purposes.
We may disclose your information in the following limited circumstances:
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Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
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Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users of the service or the public, or protect against legal liability.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Payment Security
We are committed to ensuring that your payment information is secure. All payment transactions are processed through reputable third-party payment gateways that use industry-standard encryption and security protocols. We do not store your complete credit card information on our servers.
5. Data Security
We take reasonable measures to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
6. Your Choices
You have the right to:
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Request access to the personal information we hold about you.
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Request corrections to any inaccurate or incomplete personal information.
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Request deletion of your personal information, subject to certain legal limitations.
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Opt-out of certain communications.
To exercise these rights, please contact us using the contact information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Or
541-241-2001